SALON POLICY

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards
The product seal has been opened

To complete your return, we require a receipt or proof of purchase.

REFUND POLICY

Service Payments: All payments made for salon services are non-refundable.
Prepaid Packages: Prepaid packages for multiple services or sessions are non-refundable. Once a prepaid package is purchased, it cannot be refunded. We encourage customers to consider their needs carefully before committing to a prepaid package.
Product Purchases: Once a product is purchased, it is non-refundable. We encourage customers to carefully review product details before making a purchase.
Cancellation Policy: In the event of a cancellation by the customer, any prepaid amounts for salon services will not be refunded. However, we understand that unforeseen circumstances may arise, and we are happy to reschedule appointments whenever possible.

Exceptions: In rare cases, exceptions to this policy may be considered at the discretion of Cuttour Hair Studio management. Any exceptions must be approved in writing and documented.

SALE ITEMS

Sale items cannot be refunded.

GUEST POLICY

Our salon is not child and pet-proof. hot styling tools, sharp scissors, chemicals, and a busy salon can all become a safety hazard with children and pets. Supervision for any child is asked from a guest not receiving a service.

LATE POLICY

At Cuttour Hair Studio, we do our best to accommodate everyone. Of course, life happens. Traffic, weather, accidents, etc. – we get it. If you are running late please call and make the salon aware. We want to be able to provide the desired service in its entirety. We will try our hardest to accommodate the services scheduled, however after 15 minutes your appointment is subject to change depending on the stylists’ discretion. Please understand this is never a ‘punishment’ it is only to prevent overlap with the rest of the stylist’s appointments within the day.

We thank you in advance for your consideration!

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cuttour.co and send your item to Cuttour @ Jewel.

SHIPPING RETURNS

To return your product, you should mail your product to Cuttour @ Jewel.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Changes to this Policy:

Cuttour Hair Studio reserves the right to modify or amend this policy at any time without prior notice. Changes will be effective immediately upon posting. By engaging in services at Cuttour Hair Studio, customers acknowledge and agree to abide by the terms of this no-refund policy.